Shipping

Delivery & returns

We deliver across South Africa, with free delivery on orders over R1 500.

Rates & timeframes

Main centres
Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth, Bloemfontein
R150
2 – 4 working days
Regional & outlying areas
Smaller towns and outlying delivery routes across South Africa
R180
3 – 6 working days
Orders over R1 500
Anywhere in South Africa
Free
Standard timeframes apply

Delivery timeframes are working days from dispatch and exclude weekends and public holidays. Remote outlying routes can occasionally take a little longer. These are the only delivery charges — the rate for your address is worked out at checkout and shown to you before you pay.

Common questions

When will my order be dispatched?: Orders placed before 12:00 on a working day are packed and collected the same day. Orders placed after that, or over a weekend or public holiday, go out on the next working day.
How is delivery charged?: At one of the two flat rates above. Enter your delivery address at checkout and the rate for that address is worked out and shown to you before you pay — there are no other delivery charges. Orders over R1 500 are delivered free anywhere in South Africa.
How do I pay?: Payment is handled by Payfast, which accepts credit and debit cards, Instant EFT, SnapScan, Zapper and Mobicred. You complete payment on Payfast’s own secure pages — we never see or store your card details.
Will I be able to track my delivery?: Yes. As soon as your parcel is collected by our courier you will receive an email with a tracking number and a link to follow its progress.
Does someone need to be there to receive it?: Our courier requires a signature on delivery, so please give an address where someone will be available during working hours. A work address is often easiest for the larger beds.
Can I return a bed if it is the wrong size?: You have 30 days from delivery to return an unused bed in its original packaging for a refund or exchange. Return shipping is at your own cost unless the item arrived damaged or faulty.
What if my order arrives damaged?: Let us know within 7 days and send a photograph of the damage. We will arrange a replacement and cover the collection cost — you will not be out of pocket.
Do you ship outside South Africa?: Not yet. We currently deliver within South Africa only, but we are working on it — get in touch if you would like to be told when that changes.

Still have a question?

Send us a message and we'll come back to you within one working day.